1. Can I purchase as an individual or only as a business (B2B)?
Although we specialize in professional and industrial clients (B2B), we also sell to individuals seeking high-quality stainless steel equipment. Simply register on our website and follow the purchase process.
2. Do I need to register to make a purchase?
Yes, for security and order traceability reasons, prior registration is required. The registration process is quick and allows you to access your order history, personalized pricing, and shipment tracking.
3. Are prices inclusive of VAT?
By default, prices are displayed without VAT, as we primarily cater to businesses. VAT is applied at the end of the purchase process according to the buyer's tax regime.
4. Can I request an invoice with my tax information?
Yes. During registration or the purchase process, you can enter your tax details, and you will receive a digital invoice once the order is completed.
5. Can I request custom-made products from the online store?
Yes. Many products offer the option to "Request Customization" or "Customize," where you can submit your specifications. Our technical team will respond with a tailored proposal.
6. What payment methods do you accept?
-
Credit or debit card
-
Bank transfer
-
Deferred payment for validated regular clients
7. Do you ship throughout Spain and internationally?
Yes. We ship across Spain (including the Canary Islands, Balearic Islands, Ceuta, and Melilla) and the EU. For international shipments outside the EU, we recommend consulting us.
8. How long does delivery take?
-
Standard products in stock: 1–2 weeks
-
Standard products in production: 4–8 weeks
-
Customized products: To be determined based on complexity
You will receive a detailed estimate once the order is confirmed.
9. What are the return conditions?
We accept returns of standard products within 14 calendar days, provided they are in their original condition. Customized products are non-returnable, except in cases of defects or manufacturing errors.
10. What are the advantages of shopping at JORMAN's store?
-
Professional-grade AISI 304 stainless steel products, durable and long-lasting
-
Fast and secure purchases with direct support from our technical team
-
Real customization options tailored to the agri-food sector
-
Competitive prices and volume discounts
-
Commitment to quality, sustainability, and workplace well-being